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Contact Modere Customer Service

Modere Phone Numbers and Emails

Toll-Free Number:

  • (877) 663-3731
Call customer service
Send Message

Legal:

  • (801) 418-2888

Modere Emails:

Customer Service
General Info
Legal
Privacy Inquiries
unsubscribe@modere.com
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How to Contact Modere Customer Service?

Most Popular Number:

(877) 663-3731
Total calls: 2 012 Issues resolved: 127 Last call: Dec 11, 2024
author avatar
PissedConsumer Reporter

Modere customer service can be contacted by dialing the published toll-free number, 1-877-663-3731. You can also use this number to send an SMS text. It's recommended to include your full name and mention the concern you are facing. Modern Company representatives will get back to your text only during business hours. There is another number that's specific to the legal department, and it is 1-801-418-2888.

Modere headquarters is at 588 S 2000 W Springville, Utah 84 663, United States. This address is specific for the customers who are in the United States. If you are trying to send correspondence from Canada, there is a separate return address, which is 4240 Harvester Rd. Unit 2 Barrington ON L7 L0E8. These addresses can be used to send any vital document. This contact information can also be used to visit the representative in person. This is for any complex concerns you cannot resolve via phone or online.

There are different email addresses for contacting the Modere customer service team. If you need assistance with the company's services, write to service@modere.com and support@modere.com. For individuals seeking more information about the services offered, the email address is info@modere.com. If you want to contact the legal department and inquire about privacy issues, Modere company's email address is privacy@modere.com. There is one more published email address for customers who want to opt out of marketing emails, and it is
unsubscribe@modere.com.

Modere Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • More commonly used way of contact is by phone.

    Source Distribution
    87% phone 13% email
  • The best phone number to call Modere is 8776633731. 96% of consumers used this number to address their issues and concerns.

  • The average hold time is up to 3 minutes. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 4 minutes.

  • Be prepared for the call as Modere may ask you for the following information to identify you as a customer: first and last name, phone number or email.

View full overview ›
PissedConsumer Club

Contact Information

Modere Website:

Modere Help Center:

Corporate Office Address:

Modere, Inc.
588 S 2000 W
Springville, Utah 84663
United States

Other Info (opening hours):

Canada returns address:

4240 Harvester Rd

Unit 2

Burlington, ON L7L 0E8

More contact details

Modere Rating Based on 86 Reviews

Rating details

2.7
more details
Customer service
Price Affordability
Product or Service Quality
Exchange, Refund and Cancellation Policy

Rating stats

Rating trend

How Good is Modere's Customer Service?

Kylei Ewu
Kylei Ewu
Feels Neutral | Oct 27, 2023

It was good

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James F Fjn
James F Fjn
Feels Satisfied | May 02, 2023

Customer Service representative was very helpful and professional.

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Dianne W Ihl
Dianne W Ihl
Feels Satisfied | Mar 09, 2023

She was very polite and was able to resolve my issue in a timely manner

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Robin K Jfv
Robin K Jfv
Feels Disappointed | Mar 07, 2023

Tasty but ineffective

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Jazara Xpp
Jazara Xpp
Feels Satisfied | Dec 13, 2022

I did not receive a package that was sent to me via UPS, Modere is sending me a package via mail, by my request, in hopes I will receive it. Hopefully I will receive it this week.

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Con Zbw
Con Zbw
Feels Satisfied | Nov 01, 2022

I asked about a pdf of the studies done on the collagen. I was directed to send an email to productusage@***.com. The CS agent said she would reach out to that department for me as well.

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Summary of Modere Customer Service Calls

2.1K TOTAL
CALLS
03:46 AVG CALL
DURATION
21% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Modere?

Shipping and Delivery Question:

  • “Missing delivery”
  • “Have my order reshipped”
  • “Never received confirmation email after ordering”

Product/ Service Question:

  • “Product coming again nd again”
  • “Modern product”
  • “Expire bottle”

Activation/ Cancellation Question:

  • “Oder cancel”
  • “Cancel membership”
  • “Cancelling subscription”

Return/ Replace Question:

  • “Change payment detail”
  • “I returned my order but I didn't get my money”
  • “Returning rn”

Request for Information Question:

  • “About a product i bought”
  • “Status check for order”
  • “Questions on biocell”

Payments and Charges Question:

  • “Problem with payment”
  • “Transaction”
  • “Payment”

Account Question:

  • “To set up account”
  • “My account is not creating ..i want to join this bussines”
  • “I didn't make any order money deduct from my account”

Refund Question:

  • “I want my money back of my return.”
  • “I'm not receive my refund money”
  • “Refund my money”

Cards Question:

  • “Crdit card”
  • “No card not authorized to purchase”
  • “Stolen pay card”

Staff Question:

  • “Talk with customer service”
  • “Customer service”
  • “Customer service question”

Website/ Application Question:

  • “Website will not take order”
  • “I need to place an order. Cannot figure out your website for smartship”
  • “My Modere my pay app was never set up properly”

Other Question:

  • “Wrong email”
  • “Mix up on order”
  • “Rep”

Compare Modere Customer Service To

Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

IPSY
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1.4 out of 5
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